Post-Event Analysis
Post-Event Analysis
A post-event analysis occurs when a service professional, and specifically the event captain of a service professional team, conducts a review of an event. The coat check captain performs their own version of a post-event analysis as a post-event review.
After the coat check captain debriefs with the coat check staff (if present), they should complete a post-event review. This review includes:
Documenting any remaining coats and/or additional items left by guests that have been provided to the client (and communicated as their responsibility).
Documenting any damage to the venue or equipment.
Communicating all documented details to the client or relevant venue contact and other captains (if necessary).
Ensuring understanding and satisfaction with the client or relevant venue contact before departing.